Terms & conditions

Cancellation – minimum 12 hours notice

Termination of services – 30 days notice

Payment terms – invoiced weekly, 14 day payment period

Right to refuse service -

Termination – invoice overdue, mistreatment of staff or guests, mistreatment of LS property

Booking cleaning – Regular customers are required to send through dates (including early check in and late check out) on Thursdays for the following week. Additional cleans may be added with a minimum 48 hours notice, right to refuse service if notice period under 48hours

Providing own linen – minimum of 2 sets per bed, 2 towels etc per person to allow adequate cleaning time

General maintenance – can be organised by LS at owners cost (mowing/gardening, lightbulbs, loose knobs etc)

Early check in / late check out – available on request only, please be advised that this will not always be a possibility

Hosting services – available as a co-host only. Photo shoots and property descriptions can be made available at the owners request and priced per property

Special requests – each property is unique and will be treated as such. If you have any special requests (specific amenities, gifts for guests, temperature control etc)

Guest complaints – to ensure the consistency of work, a checklist is provided for each clean, including a short video of the property on our staff’s departure. This is available in the event of a guest complaint. If LS has made as mistake, refunds may be applicable

Sundays & Public holidays 15% surcharge applies to all services